My 1st visit was for an alignment for my 1985 Toyota Van and they told me there was too much play in my bell crank to perform the alignment. They didn't charge me and sent me home with a photo of the part needed. I had it rebuilt by a speciality shop because it was NLA. For my 2nd visit, I came back for the alignment after the part was rebuilt and I personally replaced other worn steering parts (tie rod ends, drag link). I didn't torque the nuts down on the parts I installed because I wanted them to check my work. They finished the job for me and torqued everything to spec. They then adjusted my torsion bars to help raise my van so that I would get minimal rub with the bigger tires I had installed. They then performed the alignment. The tech Andy walked me through what he did to the van to balance the alignment, drive experience and tire rub for the best possible result. I was charged a very reasonable for the price for the time they spent on my van. I know my job was somewhat unique and they worked with me to get it done. I would definitely go back to get other work done.